Support is provided remotely from our competence centre in Athens, Greece. The geographical location enables us to easily accommodate all the time zones in the EMEA region so we can deliver support during regular business hours, without too much deviation of your local time zone.
Our support organisation follows the ITIL framework and guiding principle and is set-up in self-steering dev-ops teams. This way the team will know exactly what is going on in your IAM environment and can act quickly when needed. We can integrate to your ITSM tool making sure that incidents and changes can be assigned to our teams.